Complaints Policy

The following information is designed to draw the attention of interested parties to the information

required to be disclosed by the Provision of Services Regulations 2009.

Licensing Body

Jason Bowen, is licensed to act as an Insolvency Practitioner in the United Kingdom by the Institute of the

Chartered Accountants of Scotland (ICAS).

Rules Governing Actions

All IPs are bound by the rules of their professional body, including any that relate specifically to insolvency.

The rules of the professional body that licences Jason Bowen can be found at

https://www.icas.com/about-us/governance/charter/icas-rules-and-regulations

In addition, IPs are bound by the Statements of Insolvency Practice (SIPs), details of which can be found at

https://www.icaew.com/regulation/insolvency/sips-regulations-and-guidance/statements-of-insolvency-practice

Ethics

All IPs are required to comply with the Insolvency Code of Ethics and a copy of the Code can be found at

Complaints

At TDRS we always strive to provide a professional and efficient service. However, we recognise that it is

in the nature of insolvency proceedings for disputes to arise from time to time. As such, should you have

any comments or complaints regarding the administration of a particular case then in the first instance you

should contact the IP acting as office holder Jason Bowen, The Debt Resolution Service, Ram Mill, Gordon

Street, Chadderton, Oldham, OL9 9RH or email jason.b@thedebtresolutionservice.co.uk. The IP will

assess your comments or complaints and respond accordingly.

If you consider that the IP has not dealt with your comments or complaint appropriately you should then put

details of your concerns in writing to our complaints officer and Managing Director of TDRS Aaron Beckman

The Debt Resolution Service, Ram Mill, Gordon Street, Chadderton, Oldham, OL9 9RH or email

aaron.b@thedebtresolutionservice.co.uk

In both instances every effort will be made to investigate, resolve and respond to your complaint within 14

days. If any matter cannot be concluded within 14 days, we will respond to your complaint with our initial

assessment and pending actions

Most disputes can be resolved amicably either through the provision of further information or following

negotiations. However, in the event that you have exhausted our complaints procedure and you are not

satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the

regulatory body that licences the insolvency practitioner concerned. Any such complaints can be made

to the Insolvency Complaints Gateway by visiting their website at https://www.gov.uk/complain-about-insolvency-practitioner. You may complete and submit an online form or print and send the form by post

to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA. Alternatively, you may

contact Insolvency Complaints Gateway by telephone on 0845 602 9848 (Monday to Friday 8am – 5pm).

Professional Indemnity Insurance

TDRS Professional Indemnity Insurance is provided by Arch Insurance, 5th Floor, Plantation Place South,

60 Great Tower Street, London EC3R 5AZ.

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